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Is a cloud-hosted PMS that provides
integrated channel and rate management; extensive
reporting; and support for single locations or
multiple properties. Hotels can leverage consistent
information across properties and execute a
distribution strategy for all hotels in the group.
- Rate and availability management available for
all channels, including branded websites
- A shared database makes changes in one location
instantly available to other properties
- Easy-to-use interface lowers training costs for
new properties and ensures that new staff is
quickly up to speed
- Integrated sales management establishes sales
processes and monitors success based on
performance
- Flexible finance/revenue attribution modules
support complex ownership models
On-line
Help
Click this link to open our Full PMS online
help.
Frequently Asked
Questions
In
addition to our on-line help we've created a FAQ
document which can be downloaded by through the
link Amadeus - APMA
FAQ.
Remote Support
Client
When directed by our Support
Team, please downloaded our Support Client
for: Microsoft Windows Client
or Apple macOS
Client.
In case directed by
our Operations Team please run this installer on
your server:
Microsoft Windows - Service
Installation
Release
Notes
FullPMS
The PMS or "FullPMS" option
within APMA is based on a modified version of
the Amadeus - IDPMS product. Release notes will
be shared between both products with additional
remarks when applicable.
Current PMS version is
4.1.8.185
APMA Portal
Implementations
For access to the APMA
portal users will need an internet
connection and a browser on a
Windows PC, Mac, Chromebook, tablet or
mobile device. In addtional access to the
PMS (FullPMS link) requires a device capable
of running a Remote Desktop session (e.g.
Windows
PC, Mac, Chromebook, iPad Pro). Minimal
Requirements are a high-speed internet
connection and a minimum screen resolution
of 1280 x 1024.
Contact
Customer
Support
Customer support is
available
24 hours a day, 7 days a week, 365 days a
year.
Customer Community
Portal
The most effective way
to
submit your case is through our customer
portal, the Amadeus Customer Central
Community. In the portal, you can search
for
knowledge articles for commonly asked
questions. Additionally, you can easily
create, update and report on cases as
well
as participate in discussion groups and
share your own ideas. Our goal is to
initially respond to Portal requests
within
1-2 business days
To login to or
obtain
a Customer Community Portal account,
browse to http://www.amadeus-hospitality.com/support.
Email Support
You may
contact
Amadeus Hospitality Support for
non-emergency issues by sending
an
email to hospitality.support@amadeus.com.
Our goal is to initially respond
to
email requests within 1-2
business
days.
Phone
Support
Our
Support
team is staffed at a level
that
ensures your calls will be
answered promptly and
efficiently. To maintain our
high level of Support, we
continuously review our
staffing
needs and projections
through
queue and trend analysis of
incoming calls and cases.
From
this, we can forecast our
staffing needs at any given
point throughout the day to
ensure timely response to
your
requests.
Europe,
Middle
East,
Africa
Tel:
+34 932 20
16 64
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Americas
Tel:
+1 332 230
2595
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Asia
Pacific
Tel:
+65 3163
5471
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Escalation
If you
are
encountering challenges
regarding the progress
of a
case, a resolution
delivered
for a previous case, or
with
the service you are
receiving from Amadeus
Support, additional
assistance is available
to
you. To prioritize your
case
please contact Amadeus
Support by using one of
the
numbers listed and
request
to speak with a Customer
Support Supervisor or
Manager.
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